Answer: In order to do the needful please send the Bank Demand Draft details (i.e. Bank Demand Draft Number, Issued Date, Issuing Bank etc.) or Your Online Payment Details ( Payment Reference Number ) and your eBIZ account details (i.e. Tracking ID, Distributor ID, Username etc.) at support.ebizel.com.

Answer: Either your Purchased Product is disabled for some reasons or we have not received your payment for the purchased product. For details please post your query at support.ebizel.com

Answer: eBIZ.com is engaged in a mission to literate the masses. Any person, who wishes to join eBIZ as an Associate and wants to be engaged in promotion of our mission, is given incentives / commissions. But the commissions earned by an individual are directly proportional to his/her involvement / participation in promotion of our mission. If any Associate is not actively involved in promoting the mission to the masses, or not participating in any event organized by eBIZ / eBIZ leaders or not conducting any event by himself / herself or reluctant to Teach / Train / Help personally sponsored or down-line Associates in promoting the eBIZ mission, the company reserves the right to deny commissions without any intimation to such Associates. In that condition the decision of eBIZ.com would be the final. In this case an Associate will enjoy the product for entire purchased period. However, he can renew the product in the next year but still the decision of the company to debar him from the commissions would remain unchanged. All our Associates are requested to write to us in case they are aware of any such case.

Answer: In order to earn Group Commission Without any loss you must maintain 2 directly self sponsored Associates all the time. The following example can explain this: Suppose X gets register himself as an Associate with purchase of Advance eBIZ Educational Package / eBIZ Holiday Accommodation Package on 1st Jan 2011 and sold Advance eBIZ Educational Package / eBIZ Holiday Accommodation Package to Y and Z on 1st of August 2011. Now, if X renews his product and fulfills all the conditions mentioned in business before 10th Jan 2012 (this includes 10 days grace period) then he will get the commissions till 10th August 2012 (this includes 10 days grace period). To get the uninterrupted commission (if any) after 10th August 2012, X has to maintain 2 directly self sponsorsed Associates by doing fresh sales or get their self sponsor renewed before 10th August 2012. If X fails to fulfill all these then not only the commissions of X will stop but also all the sales in his organization will flush. Please note that company is working very hard to Teach / Motivate / Help and Facilitate Learning through its courses to its Purchasing / Selling Associates, so you may contact us for any query / help.

Answer: After taking all the information from any eBIZ Associate or after attending any meeting it is your duty to verify all details with your Selling Associate. Then you must visit our website www.ebizel.com by yourself and re confirm all the information / details given to you by yourself. Must go through our Legals (Terms and Conditions) and FAQs properly before purchasing our product. You should deliver the Bank Draft and signed in DECLARATION on the Invoice Form for purchase of our product only after getting complete satisfaction with our product. It should be noted that company is not responsible for any kind of false commitment / information made / provided by any Associate. Being a global company we do not have control over the functioning of each and every Associate so, it is your duty to make sure that you have been provided with the correct information. However, if you still feel cheated or misguided, and you want your money back then send a written request for the cancellation of your product within 30 days (inclusive the payment receiving day) from the date of payment received by the company. The request for the cancellation can also be sent by posting cancellation request at support.ebizel.com. We shall refund your money after the deduction of a processing fee of Rs. 750/- and applicable service tax as per Govt. of India. Please also note that after the expiry of 30 days no refund would be made in any circumstances.

Answer: After an expiry of this period, we cannot refund the money paid towards purchasing the Educational Package in any circumstances as we have already paid commission of your sale to your up-line Selling / Participating Associates. However, you can transfer your purchased product to someone who is interested in our Educational Package / Services or want to do the business (which is optional). For any transfer the approval of the company is important.

Answer: It means you might have sent us the Invoice Form without duly signed in DECLARATION contained in the Invoice Form. The DECLARATION must be signed by you and verified by your Selling Associate. You are requested to send us DECLARATION duly signed in on the Invoice Form within 10 days from the date of registration of Purchase, otherwise your Product will be disabled and we will refund the cost of the Purchase Product after deducting applicable process fees and Bank charges if any.

Answer: Yes, it is mandatory to attend National Conventions organized by eBIZ, if you want to participate in our Business / Mission. Failing which you will be denied the benefit of all your organizational sales. But in case you could not attend due to some unavoidable circumstances, you need to write a letter to the company with the documentary proof for justifying your circumstances. On the basis of the documents produced by you, company would decide whether to waive your attendance or not. The decision of the company in the regard would be final. However, if you do not wish to participate in promotion of our Business / Mission and Just want to LEARN through our courses and want to use our product, this is not required for you to attend these events.

Answer: Every year a Paid Associate needs to pass the final Quiz of at least one courses. He/she can get access to the final Quiz only when he/she successfully passes Quizzes on all chapters of that particular course.

Answer: Every year a Free Associate needs to pass the final Quiz of at least one course. He / She can get access to the final Quiz only when he / she successfully passes Quizzes on all chapters of that particular course.

Answer: Kindly login your Associate area, then go to account renewal and fill in the form with all the details. Then, send us the required amount through a Bank Demand Draft along with duly signed in DECLARATION on the Invoice Form before the expiry of one year from the date of registration. However, there is a grace period of 10 days. Company will not be responsible for washed out sales due to non-receipt of duly signed in DECLARATION on the Invoice Form along with the Bank Demand Draft within the allotted time.

Answer: If you fail to renew your product within 10 days grace period after expiry of one year, your product will be disabled and all the sales of your organization would become zero. You must renew your Product before the expiry of the Purchased Period as grace period is granted only for the emergencies.

Answer: Once you register to buy any one of our products, you will get the full product delivered to you online through the internet instantaneously and You get only 10 days to evaluate our product and send the cost of the Purchase Product.

Answer: To earn commissions for the next year, the Paid Students sponsored by an Associate are not required to pass the Quiz. However, it is good to help them to pass the Quiz. The Paid Students will receive the certificate when they pass the final Quiz of a course. To appear in the final Quiz, one needs to pass all chapters Quiz of that particular course. Please note these online certificates are not recognized by any institute or any Govt. body.

Answer: Yes, each Free Student sponsored by an Associate will have to pass the final Quiz of at least one course. One can get access to final Quiz of a course only when he/she successfully passes all chapters Quiz of that particular course.

Answer: An Paid Associate will have to sponsor two Free Students and help them to pass the Quiz to get the commissions continued for the next year. Out of two, one student must be registered within SIX months of his/her registration/renewal. [Note:- Quiz clearance means passing of final Quiz of any three subjects(for Paid Associates) and any one subject(for students).]

Answer: Send us a written request along with a Bank Demand Draft of Rs.169/- inclusive all the Taxes, in favor of eBIZ.com Pvt. Ltd., payable at New Delhi to get your lost password or Tracking Id. Please, include Distributor ID, Username and mailing address with the request. We will send your password or Tracking Id by courier as soon as we receive your request.

Answer: No, this is absolutely not permitted. If any complaint is received that any eBIZ Associate is sharing information with other eBIZ Associates of any other Programme / Business, then all the ongoing commissions from the company, will be denied to him/her with immediate effect without any notice.

Answer: No, this is not legal to advertise any earnings as eBIZ incentive plan depends upon real hard work, which includes learning from the Company and then Teaching / Training / Helping to others as Many Associates may not do what is required to be successful, so they will not earn anything. It is very important to understand everything about eBIZ Mission / Business before promoting eBIZ Business / Mission. In case, you invite any legal problem due to any bad advertisement / promotion or due to lack of knowledge to explain / express our Business / Mission to Law enforcing Authorities, company will not be responsible for the same.

Answer: Any kind of modification in Username is not possible once the online registration process is over.

Answer: Post your request at support.ebizel.com. company will investigate your request, if approved we will send you transfer form and other details via email.

Answer: After a transfer takes place we will mail all the details at the address provided by you on the transfer form.

Answer: Yes, you can sell our online products to Associates outside India. Associates who want to promote eBIZ Business / eBIZ mission outside India must follow their Country / Province / State Law / Rules.

Answer: If you have not submitted a photocopy of your PAN card, then please send it as soon as possible. We will not issue any commission cheque / TDS certificate in absence of proof of your PAN card.

Answer: No purchaser is expected to give cash / money for the purchased Product to his / her Selling or any other Associate.After purchasing Online Product by your self, the Bank demand draft should be sent to the company directly. Please note our all courses are designed to learn online or through offline CDs (for Indian Associates) without any help, however, it is the duty of the Purchasing Associate to find out how to open our learning material on computers and learn using Tracking ID/Distributor ID and password from Selling Associate. Also it is the duty of Purchasing Associate to learn how to make use of the eBIZ CDs to learn our courses off-line. If the Selling Associate is not helping, please send / post complaint to the company. Company will try its best to instruct the Selling Associate to help you to know how our courses are to be learnt by yourself (without any help) using Computer and Internet at your own cost. If company could not succeed in getting in touch with your Selling Associate, you are advised to come to our office for such help.In case it is not possible for you to come to our office one of our representatives will help you to facilitate Learning through our courses by phone or though our Ticket based Support System.

Answer: We do not entertain payments through cheques. The payment for purchase of any package should only be made through Online ( Net Banking / Debit Card or Credit Card ) or Demand Draft payable at New Delhi only.

Answer: The genealogy area is activated next day after receiving the Demand Draft. However, in case it is not cleared / bounced, the Purchased Product would be deactivated / disabled.

Answer: If your Purchased Product is disabled due to non-receipt of your payment within 10 days then it can not be reactivated / enabled.

Answer: If your Purchased Product is disabled due to non-receipt of your payment within 10 days of renewal then it can be reactivated / enabled.

Answer: If any of the names is shown in black, it means the Purchased Product has been disabled.

Answer: You start receiving commission only when you fulfill the criteria fixed for commission earning. In order to receive your first commission cheque you must have three sales in your sale organization in 1:2 or 2:1 ratio in both legs and out of these three sales two sales must be directly sponsored by you.

Answer: If you are 18 years of age and have sent us the photocopy of your PAN card then you are requested to wait for at least 10-15 days depending on the location of your residence as all commission cheques are sent either through courier or speed post / registered mail. If you do fulfill the mentioned conditions and still have not received your cheque within this period then send / post your query at support.ebizel.com.

Answer: The modification done in the address through the update profile is only for public view (for Sponsor and Associates only). So after updating your address through update profile option send us your new address along with your Tracking ID, Distributor ID, Username and any Photo ID (Passport, Voter ID Card, Driving License, PAN card etc) at support.ebizel.com for updating your current mailing address in our records.

Answer: You have to register Two Free Students every year. Please note that FIRST Free Student must be registered within SIX months from the date of your registration for purchase Product otherwise all your sales would be washed out hence the commissions would be affected.

Answer: A Free Associate is one who can get oneself registered as an Associate without paying any Cost. We will provide courses available in Free Basic eBIZ Educational Package to all our Free Associates. These Free Associates can also earn through Retail Compensation Plan. Please, click on Business Section for more information.

Answer: A Paid Associate is one who has Purchased Advance eBIZ Educational Package / eBIZ Holiday Accommodation Package of Rs.9556/- or US$ 310(Inclusive of all taxes). Paid Associate is provided access to our courses, genealogy and all our services throughout the Purchased Period. Paid Associate can also earn through Retail and Group Compensation Plans, if they wish to promote our Business / Mission, by way of working very hard.

Answer: No, you can not join any other Marketing company selling same/different product or any other business of similar nature. If we receive any complaint against you that you have joined any other Marketing company or business of similar nature then you would lose your right to get any further commissions from eBIZ. However, you may continue to enjoy online learning through product purchased by you for the entire purchased period.

Answer: If you are earning commissions from eBIZ you can not join other Company/ Business of similar nature otherwise you would lose your right to get any further commissions from eBIZ. However, you would continue to enjoy online learning through product purchased for the entire purchased period.

Answer: No, you can not buy more than one Advance eBIZ Educational Package / eBIZ Holiday Accommodation Package. As purchasing of more than one eBIZ Package for creation of Multiple Business Centers in your organization to generate more income is not allowed and violation of this would result in cancellation of all the created Multiple Business Centers without any notice.

Answer: Yes you may do so.

Answer: You might have entered your first name twice or entered the same name both in first and last name. Kindly send / post us a request at support.ebizel.com with your Tracking ID, Distributor ID and Username for correction of the same.

Answer: This is very serious, if any Associate is found not following our LEGALS (Terms and Conditions) / FAQs or found to indulge in any anti-company activity in any manner or found disturbing the private or public business meeting or free teaching seminar organized by Associates or by the company, all the ongoing commissions from the company, will be denied to him / her with immediate effect and without any notice. However, he / she may continue to enjoy online learning of Purchased Product for the entire purchased period.

Answer: To continue to get commissions for the next year from Retail Compensation Plans, a Free Associate is required to sell eBIZ Educational Package to at least two Students (Paid Students) during current year of registration.

Answer: It has been observed that many Associates are sending irrelevant queries and asking irrelevant question unnecessarily on continuous basis. We have given all the required information about the Company and all other details on our website. So it is advised to all the Associates to visit our website in order to know their concerns or ask their introducing Associates or active uplines. Please note no irrelevant queries would be replied by the company. Please do not ask about anything which is not given on our website.

Answer: Our product is given “online” only after agreeing to the LEGALS (Terms and Conditions) and FAQs applicable to the purchase of our package by clicking a CHECKBOX while online registration for the purchase of product. Without online acceptance (which is done by clicking CHECKBOX during online purchase) our product can not be purchased. It is sufficient for us to accept your payment and deliver our product online, if you have clicked CHECKBOX (it is very important to click CHECKBOX only if you Read and Agree to our LEGALS / TERMS AND CONDITIONS / FAQs properly). It is important to see the contents of our product and if our product is found useful then only cost of the Purchased Product should be sent. However, in order to make double sure that you have seen our product online and you are completely satisfied with our product and agree to our LEGALS (TERMS AND CONDITIONS) and FAQs, we do ask for a DECLARATION given on the Invoice Form duly signed in by you and verified by your Selling Associate. It is duty of the Selling Associate to see the authenticity of your signatures. If you feel that your Selling Associate has forged your signatures, you can take suitable legal action against him directly.

Answer: It is the duty of the Purchasing Associate to see whether his Purchased Product is activated (turned green) within 10 days after sending the duly signed in DECLARATION on the Invoice Form by the Purchasing Associate which is duly verified by the Selling Associates along with Bank Demand Draft. If the Purchased Product is not activated (turned green) within this period, it is the duty of the Purchasing Associate to contact our office immediately. We must receive the cost of the package with duly signed in DECLARATION given on the Invoice Form within 10 days from the date of registration for the Purchase of Product otherwise your purchased product will be disabled. Please note that your money may be refunded after deducting the processing fee of Rs 169/- ,if the cost of the purchase product is received after 10 days from the date of registration for the Purchase.

Answer: It is your duty to change all the confidential information like password etc. immediately, after taking all the information from your Selling Associate. We will not be responsible for any mishappening in this regard.

Answer: Before advertising you must send us the advertisement material for approval. Severe action would be taken if we observe any bad advertisement (which violates any of the law of the land or public policies) without permission of the company.

Answer: This is mandatory to follow our LEGALS(TERMS AND CONDITIONS), FAQs and other information given on our website. Any anti-company activities or non performance of any activity / activities as required for promotion of eBIZ Business / Mission would amount to suspension / cancellation of on going commissions and denial of renewal. Decision of the company in this regard would be final.

Answer: The commission cheque to the qualifying Associates will be reached by courier or speed post within 20 days from the day commission is calculated. Online commission / NEFT will be transferred directly to your ICICI / ING VYSYA / Axis Bank account provided by you within 8 days from the day commission is calculated. If the payment not reached at your Address / Bank Account within the specified period, you are requested to post / send your query at support.ebizel.com with details of the earned commission.

Answer: No, you can not purchase the same package again. However, if your purchased product is expired, you may buy Advance eBIZ Educational Package / eBIZ Holiday Accommodation Package from the same sponsoring Associate any time or from any other Associate after 1 month of the expiry of your purchased product.

Answer: If your Package of CDs / Cheques have been returned due to wrong / incomplete address or your non-availability, then you have to send a Demand Draft of Rs. 169/- for each Package of CD / Cheque with your complete address and account details (Distributor ID, Tracking ID, User name etc) to resend your returned Package of CDs / Cheques.

Answer: If you have already cancelled the purchased Advance eBIZ Educational Package / eBIZ Holiday Accommodation Package, you can not buy the same package again through any other Selling Associate for a period of 1 month from the date of cancellation. However, you may buy our Advance eBIZ Educational Package / eBIZ Holiday Accommodation Package anytime from your original Selling / Sponsoring Associate.

Answer: Yes, you must take a written permission from eBIZ.com Pvt. Ltd. for Free distribution of the material produced by you to other Associates. Company does not allow in any circumstances sale of any material produced such as CDs, VCDs, Books etc. by any Associate to other Associates directly or indirectly. However, any produced material could be distributed Free of Cost to other Associates for promotion of our Business / Mission with the prior written permission of the company, failing which will lead to denial of any further commissions / incentives of the Producing Associates and the Selling Associates without any prior notice. However, you will continue to enjoy our products for the entire purchased period.

Answer: Yes, you may organize any Convention / Seminar / Training Programme or Silver / Gold / Diamond / Diplomat and above meet on your own. In order to conduct any such event, you need to inform and seek approval of President eBIZ.com Pvt. Ltd. In any circumstances organizing Associates are not allowed to charge Entry Fee of more than Rs 100/- (if required) for 1 day and Rs 200/-(if required) for 2 days Convention / Seminar / Training Programme or any such events. Associates organizing Business Building / Product Demonstration meetings are not allowed to charge Entry Fee of more than Rs 50/- (if required). In case you need to charge Entry Fee of more than Rs.50/- from the Associates / Guests for organizing such meetings, you need to seek prior written permission of the company. We strongly recommend the entry fees for any event should be taken only for meeting the expenses of the event and no additional charge should be taken in any circumstances. Associate sharing any portion of money for promotion of any event organized by eBIZ.com Pvt. Ltd. or by them or by any leaders would be viewed very seriously. President eBIZ.com Pvt. Ltd. or any Leader authorized by President eBIZ.com Pvt. Ltd. can investigate the total amount collected and spent for conduct of any event organized by any Associate. Please note any tax applicable on income generated (if any) from such meetings is the liability of the organizing Associate(s), company will not be responsible for any tax liabilities due to income generated by organizing Associates from these meetings.

Answer: Yes, It is mandatory to attend the compulsory events organized by eBIZ, Failing which the renewal for the purchase of Advance eBIZ Educational Package / eBIZ Holiday Accommodation Package would be denied or the benefit of the sale in your organization will not be given.

Answer: Only information available at our website related to Company or its President / Directors should be given to other Associates / Guests for promotion of eBIZ Business / Mission. Any Associate violating this will not be allowed to promote our Business / Mission anymore and his / her ongoing incentives / commissions will immediately be stopped, however, he / she would continue to enjoy online learning through product purchased by him / her for the entire purchased period.

Answer: All Diamond and above Associates must inform all the Business / Product meetings organized by him / her every month. Failing which will lead to denial of any further commissions / incentives without any prior notice. The decision of the company in this regard would be final and shall be binding on the Associates.

Answer: If your Online Commission transfer have been returned due to wrong Bank details or account closure, then you have to send a Bank Demand Draft of Rs. 169/- for each returned online commission transferred with your complete address, Distributor ID, Tracking ID, User name etc, with Properly filled Online Commission Transfer form ( For fund transfer only ) available in download section at our website www.ebizel.com to resend your commission cheque / transfer.

Answer: You may cancel you renewed Product / Service by posting a request for cancellation at support.ebizel.com under Renewal cancellation category within 30 days (inclusive the payment receiving day) from the date; the payment for renewal is received by the company. We will refund the cost received towards the renewal of Product / Services after deducting processing fee of Rs. 750/- and applicable Service Tax as per Govt. of India / or in US $50.

Answer: As per LEGALS (TERMS AND CONDITIONS) specified for the Free Associate, To continue Product / Services, Free Associate has to registered two Paid Students in a calendar year, otherwise his / her services of Learn and Grow, will be terminated. For more detail please visit our Business Section on our website www.ebizel.com.

Answer: No, As a Free Associate you can not sell Advance eBIZ Educational Package / eBIZ Holiday Accommodation Package. Free Associate can sell only eBIZ Educational Package (Total Rs.3933/- (incusive of all Taxes) and in US dollars the cost of the Package is US $85.)

Answer: No.

Answer: No, it is not necessary

Answer: Any Network / Referral Marketing Business dealing with any Products / Services with any Business Model is termed as Business of Similar Nature.

Answer: Joining / Commencing Business of similar nature directly or indirectly means that you can not Join / Commence Business of similar nature (as defined in Q: 66) directly on your name or indirectly on the name of your Spouse, Father, Mother, Brother, Sister, any close relative or through any legal entity or incorporated company.

Answer: Yes, each Free Associate will have to pass the final Quiz of at least one course every year to continue Learning our Free Basic eBIZ Educational Package and Earn Commission from Retail Compensation Plan. One can get access to final Quiz of a course only when he/she successfully passes all chapters Quiz of that particular course.

Answer: Yes. Under Retail Compensation Plan you will get Rs 750/- or in US $15 on each sale of eBIZ Educational Package.

Answer: If you have already made the payment of Purchased product online (Net Banking / Debit Card or Credit Card) you are requested to send the Invoice Form duly signed in by you and verified by your Selling Associate. Genealogy area will get activated next day after receiving the Invoice Form. However in case of any ambiguity found in your Invoice Form , the Purchased Product would be deactivated / disabled.

Answer: It will delivered after 45days from the day we receive the payment towards the purchase of eBIZ products.

Answer: No Associate is allowed to accept any partial or full amount in cash for the sale of any eBIZ product in any circumstances. Purchasing Associate must send the Cost of the product directly though a Demand Draft on the name of eBIZ.com Pvt. Ltd. only to eBIZ House.